All products are formulated to order by Audra James.

Depending on the order and demand at the time, this can take up to 7 business days. If for any reason your order will take longer, you will be advised of this.

Bespoke items take approximately 10 business days to formulate. Bespoke Perfumes take a minimum of 6 weeks from the time of ordering.

We use Australia Post for mailing.

Most products can be mailed overseas. Due to some air travel restrictions, some products cannot be sent by air mail. If this is the case, the product information will state this.

Products ordered from overseas may be subject to customs charges which is something we have no control over.

Because products are formulated to order, there can sometimes be slight variations in colour and aroma. This is perfectly natural due to seasonal changes in ingredients.

If at any time you are not satisfied with a product when you receive it,  please contact